Potential New Client Wants a Discount…. Should I?

Today’s scenario involves a client hoping for a last minute newborn session, which the photographer happens to be able to accommodate on less than a day’s notice. BUT…. the client then wants More »

The Model Call – A “Bait and Switch” Tactic?

A lot of questions about model calls have been coming my way, asking what they are, what you give the models, and how you handle the process… while these have been geared More »

How Do I Set My Prices?

“How do I price my prints?” and “How do I price digital files?” are two big questions from anyone new to the photography business. Let me tell you the wrong way: For More »

Client Keeps Forgetting to Pay

Here’s a situation involving payment plans: the client buys a ‘package’ of sessions but can break the payment out into two parts to make it more affordable. Package sessions are great for More »

Affordable Photography and Being Too Busy

Today’s post is a long one, but it’s an issue most photographers that are successful (or are becoming successful) struggle with at one time or another. As artists, we tend to under More »

 

Free Sessions Galore!

Dear Stefanie Shutters,

A friend of mine is pregnant and I offered to gift her a maternity and a newborn session because she’s been talking about how she wants photos but can’t afford them… so I told her I’d do it as her baby shower gift if she signs a model release so I can use the images in my portfolio.  She agreed but we haven’t had the session yet.

Then I saw that she’s had maternity images done with another photographer and it was obviously paid for!  She basically begged me to do her photos for free and then turned around and spent money with someone else! Now I don’t want to do the photos for her anymore.  I feel undervalued and that she has taken advantage of our friendship.  I’m not okay with what she did and am trying to find a way to nicely tell her that I no longer plan to do her photos for free.

When we last talked, she claims that the other photos were a gift, but I’m still mad even if this is true!  She’d already agreed to do the photos with me.  Am I overreacting?

~Feeling Unfriended

How Long Do I Hold the Date?

Dear Stefanie Shutters,

Last November, I was contacted for a wedding inquiry from the grandma of a good friend of the family who had moved out of state.   So I sent her my pricing, and in January the bride contacted me to go over the process.  The wedding is in July. I told her that I require half the package amount upfront with the signed contract.  Since they’re a friend of the family, I blocked out the day and the travel time needed. 

Now it’s July and the wedding is in less than a week away and I haven’t heard a thing! 

Cultural Sensitivity and our Responsibilities as Photographers

Image courtesy of bplanet at FreeDigitalPhotos.net

I originally wrote this post for members of the TAoPaN Facebook group back in December 2016 after a photographer posted an image of a young child in a Native American style headdress and a debate over the appropriateness of the image insued.  Some people found the image to be incredibly offensive, others saw nothing wrong with it. I wanted to share it here in an effort to further the reach of the discussion, and initiate an opportunity for self reflection 

Photographed an Event… But NONE of the images turned out!

Dear Stefanie Shutters

How do you respond to a client who isn’t happy with the pictures and then asks to buy your SD card to get all the pictures from the event?  I don’t really want to do that, but I’m not sure what to say.  The event was a family party and we did formal pictures outside and then I went in and took some pictures during the party itself. The outside ones were fine but the inside ones were dark and blurry. I gave her the best of what I was able to capture but I didn’t have enough light to get anything good. I’m a beginner and I just need some advice!

~Tried My Best

Client Insists: No Payment till Images Seen

Dear Stefanie Shutters

How do you handle it when a potential customer doesn’t want to pay upfront for the portrait session?  It’s really three sessions and includes 2 adults, 5 kids and three babies.  I told him my price and he said “That’s not right!” He insisted that no one charges before the service is done.

My studio requires payment up front. We have a no refunds policy, but we do reshoot. I’ve been in business more than ten years. It’s always worked for my clients and my business.

But he wants me to do the job and if he doesn’t like it, he wants a full refund. He doesn’t care that I’ll be out the time for the session, the editing, the cost of printing my proofs – if he doesn’t like the end results he wants his money back.

I told him “that’s now how we work, I’m sorry.”  Am I wrong here?

~Second Guessing Myself