Category Archives: Business

Working Weekends

Dear Stefanie Shutters

I”m currently working six days a week at my photography business and my schedule is insane. Money is coming in… but I feel like I’m missing out as a mom!  I miss weekend activities with my son because I’m afraid if I don’t offer weekend sessions I”ll loose all my clients.  Can I run a successful business without working weekends?   I”ve got to get this figured out before I burn out! 

~Overworked and feeling guilty

“Asking for a Friend” {Ethics in the Industry}

Dear Stefanie Shutters, 

I just received a text from a friend asking for a friend about her son’s senior pictures with another photographer.  She wanted to know if the friend could hire me to remove the watermarks from the web proofs because she doesn’t want to buy their packages! 

I’m honestly so shocked I don’t even know what to say.

~Shocked and Appalled 

New and Need Clients

Dear Stefanie Shutters,

How can I get clients? I’m a beginner and am looking to book sessions, but it’s hard! I’ve only gotten one paying client so far.

I put my photos on Facebook and Instagram, but what else can I do to share my business?

~Clientless

Good Customer Service or Too Accommodating?

Dear Stefanie Shutters,

I was contacted by the mother of one of my child’s classmates for a last minute session. She called me at 8pm for a session the next morning… but since I was available I agreed to set it up. We discussed the pricing and what was included on the phone, and while I normally take payment in advance agreed that she could pay me at the session since it was such a short notice booking. 

We had the shoot, but at the end of the shoot she said she didn’t have the money to pay me and handed me $10 ‘as a deposit’ towards the rest!  I was floored. She’d agreed to the pricing just hours before. I was even giving her a HUGE discount! 

She walked out and is now contacting me and refusing to pay at all claiming that she didn’t agree to that date or the price.  I’m livid and have no idea what to do.

~Feeling Abused

How Long Do I Hold the Date?

Dear Stefanie Shutters,

Last November, I was contacted for a wedding inquiry from the grandma of a good friend of the family who had moved out of state.   So I sent her my pricing, and in January the bride contacted me to go over the process.  The wedding is in July. I told her that I require half the package amount upfront with the signed contract.  Since they’re a friend of the family, I blocked out the day and the travel time needed. 

Now it’s July and the wedding is in less than a week away and I haven’t heard a thing!