Potential New Client Wants a Discount…. Should I?

Today’s scenario involves a client hoping for a last minute newborn session, which the photographer happens to be able to accommodate on less than a day’s notice. BUT…. the client then wants More »

The Model Call – A “Bait and Switch” Tactic?

A lot of questions about model calls have been coming my way, asking what they are, what you give the models, and how you handle the process… while these have been geared More »

How Do I Set My Prices?

“How do I price my prints?” and “How do I price digital files?” are two big questions from anyone new to the photography business. Let me tell you the wrong way: For More »

Client Keeps Forgetting to Pay

Here’s a situation involving payment plans: the client buys a ‘package’ of sessions but can break the payment out into two parts to make it more affordable. Package sessions are great for More »

Affordable Photography and Being Too Busy

Today’s post is a long one, but it’s an issue most photographers that are successful (or are becoming successful) struggle with at one time or another. As artists, we tend to under More »

 

Giveaways vs Giving It All Away

Dear Stefanie Shutters,

I have a client that won a giveaway that I was doing over the summer for a basic session valued at $150. But she wanted to do an extended family session with 10 people which is costs more but I agreed anyway. She wanted a specific look with a barn, but there aren’t any barns near me so I agreed to go to her which is a two hour drive one way. We were originally supposed to shoot at 6pm but she messaged me a few days ago and asked if we could adjust it to 4pm instead. I agreed.

The session is today and it’s raining here and at her place.  I wrote her at nine this morning and suggested we reschedule – the forecast calls for rain all day.   She’s refusing to reschedule.  I have family in the shoot location area and they say it’s storming all day with no signs of letting up.

I do not want to drive 2 hours away just to have to reschedule because it’s still raining or everything is a muddy mess. Do I just suck it up and go or do I insist on rescheduling?

~Regretting I Ever Ran the Contest

Working Weekends

Dear Stefanie Shutters

I”m currently working six days a week at my photography business and my schedule is insane. Money is coming in… but I feel like I’m missing out as a mom!  I miss weekend activities with my son because I’m afraid if I don’t offer weekend sessions I”ll loose all my clients.  Can I run a successful business without working weekends?   I”ve got to get this figured out before I burn out! 

~Overworked and feeling guilty

“Asking for a Friend” {Ethics in the Industry}

Dear Stefanie Shutters, 

I just received a text from a friend asking for a friend about her son’s senior pictures with another photographer.  She wanted to know if the friend could hire me to remove the watermarks from the web proofs because she doesn’t want to buy their packages! 

I’m honestly so shocked I don’t even know what to say.

~Shocked and Appalled 

New and Need Clients

Dear Stefanie Shutters,

How can I get clients? I’m a beginner and am looking to book sessions, but it’s hard! I’ve only gotten one paying client so far.

I put my photos on Facebook and Instagram, but what else can I do to share my business?

~Clientless

Good Customer Service or Too Accommodating?

Dear Stefanie Shutters,

I was contacted by the mother of one of my child’s classmates for a last minute session. She called me at 8pm for a session the next morning… but since I was available I agreed to set it up. We discussed the pricing and what was included on the phone, and while I normally take payment in advance agreed that she could pay me at the session since it was such a short notice booking. 

We had the shoot, but at the end of the shoot she said she didn’t have the money to pay me and handed me $10 ‘as a deposit’ towards the rest!  I was floored. She’d agreed to the pricing just hours before. I was even giving her a HUGE discount! 

She walked out and is now contacting me and refusing to pay at all claiming that she didn’t agree to that date or the price.  I’m livid and have no idea what to do.

~Feeling Abused